By ordering products on the site, the customer declares and guarantees that: a) is legally able to contract or has parental authorisation to make a purchase on the site. b) Order products for use on a purely personal basis. It undertakes not to market, resell or distribute the products in any way to third parties for non-private and in particular non-commercial purposes. The seller shall be exempt from any verification and liability insofar as the customer’s declarations are true.
In order to place an order, it is necessary to register by entering the e-mail address, valid as customer code, together with the chosen password, this will allow the recognition by the system of the customer and access to the Ottobono personal area, you will have to use the “Electronic Cart” following the instructions that will be indicated during the execution. The order consists of the summary page, which you can access after pressing the “place order” button, which you must print and keep.
The Customer can only purchase the products present on the Cocuma Caffè website at the time the order is placed and viewable online at www.cocumacaffe.com, as described in the relevant product sheets. It is understood that the image accompanying the description of a product is purely indicative and may not be perfectly representative of its characteristics; the images and colours of the products offered for sale on www.cocumacaffe.com.
The customer completes the order process correctly if the website does not show any error message (the system cannot detect errors in the data entered by the customer in the invoicing and shipping address field).
The contract stipulated between Ne.Mi and the customer must be considered concluded with the acceptance, even partial, of the order by Ne.Mi. Such acceptance shall be deemed tacit unless otherwise communicated to the customer in any manner whatsoever.
Correct receipt of the order is confirmed by Ne.Mi by means of an e-mail reply “order confirmation”, sent to the e-mail address provided by the customer. This confirmation message will contain the date and time of execution of the order and a ‘customer order number’, to be used in any further communication with Ne.Mi. The message contains all the data entered by the customer, who undertakes to check that they are correct and to communicate any corrections promptly, as described in this document. In the event of non-acceptance of the order, Ne.Mi guarantees prompt notification to the customer. Ne.Mi reserves the right to cancel orders considered unrealistic without prior notice. In this case, if the customer has made the payment and it has already been credited, Ne.Mi will immediately cancel the total amount of the order.
Ne.Mi invites the client to verify with the utmost care and attention the correctness of the data contained in the order confirmation and to inform Ne.Mi within 24 (twenty-four) hours of receiving it of any corrections. It is possible that there may be occasional non-availability of the products offered, in which case, if the products chosen by the customer are not, in whole or in part, available, Ne.Mi will notify the customer within 2 working days.
Product availability can be checked by consulting the Cocuma Caffè catalogue directly. If the quantity indicated in the order is not currently available, or a product is out of stock due to multiple orders, the customer will be contacted promptly by customer service and can decide whether to wait for the product to arrive, replace it with another product or, in the case of payment by credit card, request a refund on that card for the value of the product.
Whichever method of payment is chosen, only the actual value of the goods delivered to the customer will be charged.
Prices, features and availability of products may change without notice.
In any case, any right of the customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and/or property, caused by the failure to execute an order, even partially, is excluded.
Ne.Mi reserves the right at any time to modify, suspend or interrupt all or part of the site’s services.